Trustpilot

Trustpilot is the review platform that carries weight in e-commerce and B2B, where a visible TrustScore can be the difference between a cart that converts and one that bounces. If your agency serves online retailers, SaaS companies, or service businesses that sell to other businesses, being able to manage Trustpilot from inside the same white-label platform as Google and Facebook is a genuine selling point — and that is what the RepSaaS Trustpilot integration is being built to do.

In beta, connecting a client’s Trustpilot profile lets RepSaaS read their public TrustScore and reviews so they can be displayed on your branded widgets and microsite, and rolled into the reporting your client receives. A rising TrustScore shown in your agency’s dashboard is exactly the kind of tangible result that justifies a monthly retainer, and it saves your team from manually tracking a number that changes every time a review lands.

For review generation, requests can be routed to the client’s Trustpilot review form when that is the platform their buyers actually read. Many e-commerce customers will leave a Trustpilot review who would never bother with a Google one, so matching the destination to the audience genuinely lifts response rates — and RepSaaS is built to make that routing a setting, not a project.

Trustpilot has its own rules about how businesses may invite reviews, and RepSaaS is built to keep your clients on the right side of them: real invitations to real customers, no incentivised or fabricated reviews. The exact depth of the Trustpilot integration at your launch is being finalised during closed beta.