Terms of Service

1. The service and its beta status

RepSaaS is a white-label review management platform for agencies. It is currently in closed beta and is not yet generally available. Access to the platform is offered at our discretion to selected founding agencies.

Because the service is in beta, it is provided “as is” and “as available”. Features may change, be added, or be removed; the service may be unavailable or interrupted; and data or settings may occasionally be reset as we develop the platform. We will use reasonable efforts to communicate significant changes to beta participants.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use RepSaaS. The platform is intended for businesses and agencies, not consumers. If you use RepSaaS on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Tell us promptly at legal@repsaas.com if you suspect unauthorised use.

3. Acceptable use

You agree not to use the website or service to:

• break any applicable law, regulation, or third-party rights;
• generate, solicit, buy, or publish fake, incentivised, or misleading reviews, or otherwise manipulate reputation systems in breach of the policies of review platforms such as Google;
• send unsolicited or unlawful communications (spam) to consumers, or contact people who have not consented to be contacted;
• attempt to access, probe, or disrupt the service, its security, or other users’ data without authorisation;
• reverse engineer, resell, or sublicense the platform except as expressly permitted by your agreement with us (the white-label resale of the service to your own clients is permitted on eligible plans);
• upload malware, or content that is unlawful, infringing, or harmful.

You are responsible for your own clients’ use of any platform you operate on top of RepSaaS, including their compliance with these terms and with review-platform policies. We may suspend or terminate access for breach of this section.

4. Third-party integrations

RepSaaS integrates with third-party services, including Google Business Profile and other review and messaging providers. Your use of those integrations is also subject to the relevant third party’s terms and policies. We are not responsible for third-party services, and access to them may change or be withdrawn by the provider. Our handling of data received through these integrations is described in our Privacy Policy.

5. Intellectual property

The RepSaaS platform, website, software, branding, and all related intellectual property are owned by RepSaaS Ltd or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service in accordance with these terms and your plan. The white-label nature of the product lets you present the platform under your own brand to your clients; it does not transfer ownership of the underlying platform or our intellectual property to you.

You retain ownership of the content, data, and brand assets you provide. You grant us a limited licence to host, process, and display that content solely to provide the service to you.

6. Fees

During the closed beta, the platform is provided free of charge. Founding agencies who join during the beta will have founding pricing locked in for life, as described on our pricing page. Standard pricing will be published before general availability. We will give reasonable notice before any fees begin to apply to your account.

7. Disclaimers

To the fullest extent permitted by law, the website and service are provided without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or that it will meet your specific requirements — especially while it is in beta. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Limitation of liability

To the fullest extent permitted by law, RepSaaS will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to your use of (or inability to use) the website or service. Our total aggregate liability arising out of or relating to these terms will not exceed the greater of (a) the total fees you paid to us in the twelve months before the event giving rise to the claim, or (b) £100.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.

9. Indemnity

You agree to indemnify and hold harmless RepSaaS Ltdfrom any claims, losses, or costs (including reasonable legal fees) arising from your breach of these terms, your misuse of the service, or your (or your clients’) violation of any law or third-party right.

10. Suspension and termination

You may stop using the service at any time. We may suspend or terminate your access if you breach these terms, if required by law, or if we discontinue the beta or the service. We may also end the closed beta at any time. On termination, the rights granted to you under these terms end; sections that by their nature should survive (including intellectual property, disclaimers, liability, and governing law) will continue to apply.

11. Changes to these terms

We may update these terms as RepSaaS develops, particularly as it moves from beta to general availability. When we make material changes we will update the “Last updated” date above and, where appropriate, notify you. Continued use of the website or service after changes take effect constitutes acceptance of the revised terms.

12. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. You and RepSaaS Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales.

13. Contact